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How to handle maximo Integration issues

  •  Check Technical document for the integration...
  •  Check Logs..
  • Check publish channel for Skip rule, User exit classes and Integration Scripts..
  • Check crontask (ifaceconsume, Sequential Consume is On)
  •  Check Message in External system (add/modify queues)
  • Check integration Bus
  • Check message Tracking
  • Check if the error is found in Ifix or something?
  • Check classes with error....to debug...
  • Ask Customer if you dont know these questions. When this issue occur 2. What is the issue. 3. is the issue replicable

4. time of the issue 5. is issue replicable in lower environment 6. Priority 7. No of users impacted 8. Screenshot of issue.

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